FAQ

Why Pre-Order for some collections?

Hemito hopes to reduce the huge storefront and inventory costs by online shopping and pre-ordering. This allows our customer have the best and most comfortable wearing experience for their children at the lowest price.

How if my order consists of pre-order & ready stock products?

In this case, your order will be delivered together in one parcel. Pre-order stock usually takes 3-5 weeks. As we know you can't wait to receive it, we will try our best to deliver as soon as possible!Β Β 

How do I place an order?

You can order through our website, Facebook messenger or even through our Instagram message!

What payment methods do you accept?

We accept card payment such as debit/credit card (Visa, MasterCard) ; Billplz (major domestic online banking service) and Grabpay.

We process all orders in MYR.

What will I get back after returning the item(s) or order item is out of stock?

Check out refund & exchange policyΒ here.
For out of stock item, you will get a full refund to your bank account within 2 working days.Β