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Refund & Exchange Policy
Thank you for shopping at Hemito!
Your satisfaction is our top priority, we want you to be fully satisfied with every product that you purchase from Hemito. We understand that it may be tricky when it comes to choosing a perfect fit apparel when purchasing online.
Hemito is offering 7 days easy return/exchange policy as a protection for all customers.
If there’s any sign of manufacturing defect on the item or if you find that the product does not fit your kids well, you may return your item and a CREDIT VOUCHER will be refunded for your next purchase after we received your return parcel. You may use it to purchase your preferred item or exchange your item for a different size.
Exchange/Refund request must be made within 7 working days start from the date when your order has been completely delivered to your doorstep.
To be eligible for a return/exchange, your item must be unworn, unused, unwashed and in the same condition that you received it. A return shipment tracking number should also be made available to the Hemito Team via Email or FB inbox.
Please be notified that ALL related exchange/refund shipping cost will be borne by the buyer.
Credit voucher is a code specifically generated for buyer as exchange/refund store credit for the next purchase.
The value of the credit voucher will be equal to the price of return product(s). In the case when a discount promo code has been applied, the value of the credit voucher should be equal to the final paid price (after discount). Discount codes cannot be re-issued and are non-refundable.
Credit voucher issued is only applicable to one order transaction, any remaining amount will not be refunded.
The validity of the credit voucher is 90 days. Buyer could apply the credit voucher code at the checkout session of new purchase as usual. Credit voucher issued must be applied within the given timeframe, otherwise it will be forfeited.
NO. You will not receive any notification from us.
No. It could not be reactivated.
Credit voucher issued must be applied within the given timeframe, otherwise it will be forfeited.
Method: Return via Mail
Mail your item to the following address:Recipient: Hemito Enterprise
Address: 51, Jalan Pucung 2, Taman Perling, 81200, Johor, Johor Bahru.
Phone Number: +6016-968 7300
For all requests, please notify us with an email at info@hemitokids.com or FB inbox. Our team will attend to your request within 1-2 business days.
Few notes for the Exchange & Return
:: Return can only be done one time per order number, meaning that any order made with return credit cannot be returned the consequent time.
:: Exchanges of size and/or colour after the order has been processed by the Hemito but not yet shipped is strictly not allowed. Please approach the team and check the status of your order.
:: Credit voucher issued must be applied within the given timeframe, otherwise it will be forfeited.
:: Credit voucher issued is only applicable to one order transaction, any remaining amount will not be refunded.
:: We only refund in credit term. No cash refund(s) are allowed except if there’s any sign of manufacturing defect on the item.
:: We reserve the right to reject any returned item if it doesn’t meet all mentioned conditions.